At Lovy Studios, we strive to ensure a smooth and transparent shopping experience for all customers. Please read the following carefully before placing your order. By purchasing from our store, you acknowledge and agree to the terms outlined below.
At Lovy Studios, customer satisfaction is a priority. If your order isn’t as expected, you may request a return within 14 days of receiving your item.
We accept returns under certain conditions. Please note that return shipping costs are the responsibility of the customer.
Exchanges are not accepted.
Returns will not be accepted for the following reasons:
All product materials, product details, sizing information, and product photos are clearly displayed on our website to help customers make informed purchasing decisions before placing an order.
If you have any questions, feel free to contact us - we're here to help.
Refunds are issued only in specific cases where the issue was caused by an error on our end. Eligible refund situations include:
All refund requests must be submitted within a reasonable timeframe and must be supported by clear photo or video evidence. Claims submitted without sufficient proof may not be approved.
Lovy Studios is not responsible for non-delivery or failed delivery of orders in the following cases, and refunds will not be issued:
Customers are responsible for ensuring that their shipping details are accurate at the time of purchase. Please double-check all information before completing your order.
We are not liable for delivery issues that occur after a parcel has been handed over to the shipping carrier. This includes, but is not limited to:
While we will always assist where possible, refunds cannot be offered for issues that are outside our responsibility. But please feel free to contact us for a suitable solution.
Orders can only be cancelled or changed within 1–3 days of being placed.
You may cancel or request changes to your order by:
Once an order has been processed or placed into production (typically within 1–3 business days), it can no longer be cancelled, modified, or refunded.
This policy is in place to:
This Pre-Order Policy applies to all pre-order purchases placed between February 5 and February 28.
1. Shipping Time Frame
Pre-order items require an estimated 3–4 weeks for processing and shipping. This timeframe allows us to ensure quality production and careful fulfillment. Please note that the estimated shipping window may vary due to unforeseen circumstances.
2. Payment
Payment for pre-order items is processed at the time of purchase to secure your order. This guarantees that your item is reserved, as pre-order products may be limited in quantity.
3. Order Updates
You will receive email updates regarding the status of your pre-order, including confirmation once your item has been shipped. Tracking information will be provided after the order has been dispatched.
4. Cancellations & Changes
Pre-orders can only be canceled or modified within 24 hours of placing the order. After this period, the order is considered final and changes or cancellations will no longer be possible.
5. Delays
While we aim to meet the estimated shipping timeframe, production or delivery delays may occur. In such cases, we will keep you informed of any changes to the expected delivery schedule.
By placing a pre-order between February 5 and February 28, you agree to this Pre-Order Policy. Thank you for your patience and understanding!