Refund policy

At Lovy Studios, customer satisfaction is a priority. If your order isn’t as expected, you may request a return within 14 days of receiving your item.

We accept returns under certain conditions. Please note that return shipping costs are the responsibility of the customer.

Exchanges are not accepted.

All product materials, product details, sizing information, and product photos are clearly displayed on our website to help customers make informed purchasing decisions before placing an order.

If you have any questions, feel free to contact us - we're here to help.

Refunds:

Refunds are issued only in specific cases where the issue was caused by an error on our end. Eligible refund situations include:

• Receiving the wrong product or incorrect product colour.
• Failure by our shipping partner to provide valid tracking, resulting in non-delivery.
• An address or order processing error made by our team.
• Any other verified internal error that directly caused incorrect delivery or non-delivery of the order.

All refund requests must be submitted within a reasonable timeframe and must be supported by clear photo or video evidence. Claims submitted without sufficient proof may not be approved.